Already Speaking With a Support Technician? Choose your computer type below. Once TeamViewer opens, give the connection information shown on your screen only to the CCTV Security Pros technician assisting you.
Step 1
Choose Your Computer
Select Windows or Mac to begin the remote-support connection.
PC
Windows Computer
Use this option if the computer your technician needs to access is running Microsoft Windows.
Open TeamViewer for WindowsMac
Apple Mac Computer
Mac computers may require additional privacy permissions before the technician can view or control the screen.
Open TeamViewer for Mac Mac Permission HelpStep 2
What Happens Next?
1. Open TeamViewer
Download or open TeamViewer using the correct option above.
2. Allow the Program to Run
Your computer may ask for permission to open or run TeamViewer. Follow the prompts on your screen.
3. Give the Technician Your Connection Information
When TeamViewer is ready, provide the information displayed by the program to the CCTV Security Pros technician who is currently assisting you.
4. Stay With the Technician
Leave TeamViewer open while the technician works with you. Close the remote session when support is complete.
Remote Support Safety
Only use TeamViewer while actively working with a CCTV Security Pros support representative. Do not provide remote-access information to someone who contacted you unexpectedly or who you cannot verify.
Not Currently Working With a Technician?
Try the Self-Service Support Center First
Find setup instructions, manuals, troubleshooting help, software, videos and answers for SureVision, Blue Line and Black Line equipment.
Go to Technical Support CenterCCTV Security Pros
Need a Technical Support Representative?
If the self-service guides do not resolve your problem, contact CCTV Security Pros technical support and have your equipment model number ready.
Call 888-653-2288 Email Technical SupportMonday–Friday • 10:00 a.m.–6:00 p.m. Eastern
