All of our products come with a Full 3 Year Limited Warranty.
If you experience an issue with your product, we provide free unlimited technical support and directly manage the return process to ensure a fast turnaround.
If your product needs repair/replacement, you will be issued an RMA (Return Merchandise Authorization) number. All returned items must include an assigned RMA number displayed clearly on the shipping label or package to avoid any delay.
In the event that a product arrives non-operable within the first 30 days after purchase, we will send you a new product and cover all shipping charges to and from your location. Our returns department will provide you with a pre-paid shipping label.
If a product is deemed non-operable or defective within the first 24 months from purchase, it will be repaired or replaced free of charge. The customer is responsible for any return shipping costs after 30 days from the initial purchase date. We will cover any costs associated with shipping the product back to your location.
This Warranty does not cover product damages caused directly or indirectly by improper installation of security cameras, lightning strikes, power surges, vandalism, product modifications, and abuse or misuse, including failure to provide reasonable and necessary maintenance. We are not responsible for any lost time, profits or business, personal injury, property damage or similar loss, or any punitive, consequential or other direct, indirect or incidental damages.