Frequently Asked Questions - CCTV Security Pros

PRODUCT INFORMATION

Are your commercial grade systems appropriate for my home or business?

We have a system for virtually all types of applications. Contact us to speak with one of our expert security consultants. We will help with insightful recommendations for meeting your security needs.

Do you provide installation services?

While CCTV Security Pros does not directly provide installation services, we maintain a series of tech & setup resources and welcome you to call for live support during business hours.

What is the difference between Internet Protocol (IP) and HD-CVI systems?

IP cameras and recorders use operate over CAT5/6 Ethernet cable and HD systems operate over coaxial cable. Both have access to the same advanced features when used with a compatible CCTV Security Pros recorder. Learn more about choosing the right system.

How do I set up my system to view my cameras remotely?

Remote viewing setup is easy! Please see our guide to set up your system for remote viewing through computers or remote viewing through smartphones & tablets.

Where can I find your products locally?

You’re welcome to visit our showroom in Cherry Hill, New Jersey

Do you have a catalog available?

Our most updated “catalog” our website. All products on our website are in-stock and available.

How do I know my cameras and recorders will be compatible?

Our products list their compatibility between 3 system types (HD, IP, & Analog). But if you’re ever in doubt, give us a call at 888.653.2288 and we’ll help you find the right system guaranteed.

Are your products covered by a warranty?

Yes, all of our products come with a full 2 year limited warranty.

What kind of tech support do you provide?

We have an expert USA-based team available from Monday to Friday (10 AM - 6 PM ET). Call us at 888.653.2288 and select 3 to be connected with our tech support line.

What makes you different from competitors?

The quality of our cameras, the availability and expertise of our support team, the money you can save installing a system yourself with our help, as well as the ongoing costs of remote viewing for no monthly fee are just a few of the things that set us apart. See the full story to learn why buy from CCTV Security Pros.

ORDERING

What forms of payment do you accept?

We Accept all Major Credit Cards. We also accept PayPal, Checks, Wire Transfers. Call us for bank wiring instructions.

I have received a “transaction cannot be processed” error.

If you attempt to pay online with your credit card and receive a this error, then you need to call your credit card company and tell them that the charge is coming through. They will then clear it in their system so that you will be able to complete your payment. Credit Card companies generally do this on large orders for your protection.

Do you charge sales tax?

We charge sales tax in New Jersey and Florida.

Do you accept purchase orders?

CCTV Security Pros accepts purchase orders from large companies, public schools, universities, hospitals and government agencies.

Are you an installer or wholesale supplier?

We have an exclusive dealer program for our dealers, installers, and resellers.

SHIPPING OPTIONS

What are my shipping options?

Our preferred carrier is UPS and we provide free shipping on orders over $100 to the continental United States.

Do you ship internationally?

We do not ship internationally.

When will my order ship?

We offer three shipping options: 3 day, 2 day, and overnight. Orders placed before 3 p.m. EST will ship the same business day. A tracking number will be sent to your provided email.

RETURNS, EXCHANGES, AND REFUNDS

How do I make a return?

Call us and we will send an RMA Request (Return Merchandise Authorization). All returned merchandise must be in new condition and include all original packaging accessories and materials.

What to do if I have a defective item?

Any defective or non-operational item is covered under warranty. We will provide you with a pre-paid return shipping label for any defective item within 30 days of the purchase date.

How long will you accept returns for?

Items may be returned unconditionally for the first 30 days after purchase.

Do you accept exchanges?

If you find that your purchase is not the best item for the job, you can return it with a request for in-store credit which you can use toward the purchase of other products we offer.

Is there a restocking fee?

A 15% restocking fee applies ONLY to items returned with missing accessories or torn packaging.

Will my shipping costs be refunded?

You will be responsible for return shipping costs unless the item arrives damaged or defective.

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