Frequently Asked Questions - CCTV Security Pros

PRODUCT INFORMATION

Are your commercial grade systems appropriate for my home or business?

We have a system for virtually all types of applications. Contact us to speak with one of our expert security consultants. We will help with insightful recommendations for meeting your security needs.

Do you provide installation services?

While CCTV Security Pros does not directly provide installation services, we maintain a series of tech & setup resources and welcome you to call for live support during business hours.

Where can I find your products locally?

You’re welcome to visit our showroom in Cherry Hill, New Jersey

Do you have a catalog available?

Our most updated “catalog” our website. All products on our website are in-stock and available.

Are your products covered by a warranty?

Yes, all of our products come with a full 2 year limited warranty.

ORDERING

What forms of payment do you accept?

We Accept all Major Credit Cards. We also accept PayPal, Checks, Wire Transfers. Call us for bank wiring instructions.

I have received a “transaction cannot be processed” error

If you attempt to pay online with your credit card and receive a this error, then you need to call your credit card company and tell them that the charge is coming through. They will then clear it in their system so that you will be able to complete your payment. Credit Card companies generally do this on large orders for your protection.

Do you charge sales tax?

We charge sales tax in New Jersey and Florida.

Do you accept purchase orders?

CCTV Security Pros accepts purchase orders from large companies, public schools, universities, hospitals and government agencies.

Are you an installer or wholesale supplier?

We have an exclusive dealer program for our dealers, installers, and resellers.

SHIPPING OPTIONS

What are my shipping options?

Our preferred carrier is UPS and we provide free shipping on orders over $100 to the continental United States.

Do you ship internationally?

We do not ship internationally.

When will my order ship?

Orders placed before 3 p.m. EST will ship the same business day. A tracking number will be sent to your provided email.

RETURNS, EXCHANGES, AND REFUNDS

How do I make a return?

Call us and we will send an RMA Request (Return Merchandise Authorization). All returned merchandise must be in new condition and include all original packaging accessories and materials.

What to do if I have a defective item?

Any defective or non-operational item is covered under warranty. We will provide you with a pre-paid return shipping label for any defective item within 30 days of the purchase date.

How long will you accept returns for?

Items may be returned unconditionally for the first 30 days after purchase.

Do you accept exchanges?

If you find that your purchase is not the best item for the job, you can return it with a request for in-store credit which you can use toward the purchase of other products we offer.

Is there a restocking fee?

A 15% restocking fee applies ONLY to items returned with missing accessories or torn packaging.

Will my shipping costs be refunded?

You will be responsible for return shipping costs unless the item arrives damaged or defective.

CCTVSecurityPros is a Leading USA Direct Supplier of Security Cameras and Systems

We are a leading USA supplier of professional-grade HD security cameras and systems. We proudly offer the largest selection security cameras available. Our 50,000 customers include small and large businesses, government and municipalities, schools and universities as well as residential homeowners who prefer professional-grade products and support from a proven industry leader. All of our products are designed using the latest technology and top quality components for superior video clarity.

We back all our products with a 100% Money Back Satisfaction Guarantee, a Two Year Warranty, and Free USA Support. Our items are in-stock and available for direct shipping Monday thru Friday.


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