100% MONEY BACK GUARANTEE
All our products come with a 3 year warranty, unlimited support and a risk free full money back guarantee. If you are not 100% thrilled with our superior products for any reason we will replace your purchase or refund your money - whichever you prefer. We have upheld this promise since we have been in business. Order with confidence! If you need to make a return, please simply fill our the RMA (return merchandise authorization) form below. Our trained technical support representatives are available to address any questions that you have before and after your purchase.
Types of Returns
If you find that the item you purchased is not the best item for the job, you can return it for a full refund or 100% in-store credit which you can use toward the purchase of other products we offer within the first 30 days of the purchase date.
Return For Full Refund:
In the event that you are not 100% satisfied within the first 30 days of the purchase date, we will refund payment back to the credit card used.
We cover replacements of any defective or non-operational equipment under warranty. We will provide you with a pre-paid shipping label for any products that arrives defective or non-operational within 30 days of the purchase date. Pre-paid labels will not be provided after 30 days of the purchase date. Insurance on equipment returned is not required however we do encourage it. CCTV Security Pros is not liable for any shipping related damaged equipment that is returned to us.
30 Day Return Policy:
To make a return, simply send an RMA Request (Return Merchandise Authorization) by clicking the button and using the simple submission form below. All returned merchandise must be in new condition and include all original packaging materials and accessories. Items returned with missing accessories or torn packaging will receive a 15% restocking fee. If there are any indications that the product was used or damaged, either an additional restocking fee will be added or the item may be deemed not refundable and returned to the customer at the sole discretion of CCTV Security Pros. No returns will be accepted after 30 days of the purchase date. All returns must be received within 30 days of the date when the RMA was issued. No returns will be accepted without the assigned RMA number displayed clearly on the package. The customer is always responsible for return shipping costs unless the item arrives damaged or defective. CCTV Security Pros is not responsible for lost time or labor-related expenses. All refunds will be issued within 7-10 days upon receipt of equipment.
CCTV Security Pros is unable to refund any shipping costs if expedited shipping is selected during checkout. We can only issue refunds on equipment returned back to us.