Return Policy

100% MONEY BACK GUARANTEE

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We are proud of our industry low return rates.  We attribute this to the high quality products we offer and the professional service we provide. Our trained USA based technical support representatives are available to address any questions that you have regarding setup and performance of your security system.  We offer a no risk 100% satisfaction guarantee on all of our products.  If you are not satisfied in any way you may return it for a full refund. If you need to make a return, please simply fill our the RMA (return merchandise authorization) form below.

Types of Returns

Exchanges:

If you find that the item you purchased is not the best item for the job, you can return it for a full refund or 100% in-store credit which you can use toward the purchase of other products we offer.

Replacement:

We cover replacements of any defective or non-operational item under warranty.  We will provide you with a pre-paid shipping label for any products that arrives defective or non-operational within 30 days of the purchase date.

Return For Refund:

Payment is refunded back to the credit card used.

30 Day Return Policy:

Top make a return, simply send an RMA Request (Return Merchandise Authorization) by clicking the button and using the simple submission form below. All returned merchandise must be in new condition and include all original packaging materials and accessories. Items returned with missing accessories or torn packaging will receive a 15% restocking fee. If there are any indications that the product was used or damaged, it is not refundable. No returns will be accepted after 30 days of the purchase date. All returns must be received within 30 days of the date when the RMA was issued. No returns will be accepted without the assigned RMA number displayed clearly on the package. The customer is always responsible for return shipping costs unless the item arrives damaged or defective. CCTV Security Pros is not responsible for lost time or labor-related expenses. All refunds will be issued within 7-10 days upon receipt of equipment.

rma request

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