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Return Policy

100% MONEY BACK GUARANTEE
 
We are extremely proud of our industry low return rates.We attribute our low returns to providing the most professional products and support. In addition our friendly, trained USA based technical support representatives are available to address any questions that you have regarding set up and performance of your security system. In the event that you need to make a return, we have a simple and straightforward process to make sure it goes quickly and smoothly.
 
Types of Returns
 
Exchanges:

 

We offer a MONEY BACK GUARANTEE. If you find that the item purchased is not the best item for the job, you can return it for a FULL REFUND or 100% in-store credit which you can use toward the purchase of other products we offer.

 

Replacement:
 
We (CCTVSecurityPros) covers replacements of any defective or non-operational item under warranty. We will provide you with a pre-paid shipping label for any products that arrive defective or non-operational within 30 days of the purchase date.
 
Return For Refund:
 
Payment is refunded back to the credit card used.
 
Return Policy
 
Top make a return, simply send an RMA Request (Return Merchandise Authorization) by clicking the button and using the simple submission form below. All returned merchandise must be in original factory condition and include all original packaging materials and accessories. Items returned with missing accessories or torn packaging will receive a 15% restocking fee. If there are any indications that the product was used or damaged, it is not refundable. No returns will be accepted after 30 days of the purchase date. All returns must be received within 30 days of the date when the RMA was issued. No returns will be accepted without the assigned RMA number displayed clearly on the package. The customer is always responsible for return shipping costs unless the item arrives damaged or defective. CCTV Security Pros is not responsible for lost time or labor-related expenses. All refunds will be issued within 7-10 days upon receipt of equipment.
 
 
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Best Equipment Available - 5 Star Customer Satisfaction

  • Great customer service. Answered questions fast before the purchase. Have bought from them in the past and will be my first stop every time.

    - Written on August 16, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • This is my second time using them. They are very professional, they offer a quality product, and their tech support is first class!!! I'm a residential contractor and I don't have time for less than high quality products and support.

    - Written on August 20, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • 4 Years after we purchase our system we had problems with iPad viewing due to Router change and IP changes, I contacted CCTV Pros via the support page, within a few minutes I received a call and the problem was fixed. You cannot get any better service that that. Thank You!

    - Written on August 20, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • Just installed my system the day it arrived, it was so easy, didn't even need to ask my grandson for help. JC, Newport Beach, CA

    - Written on July 17, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • Second time shopping with them and both times it was a pleasure, good products, great service and excellent value for the price. Will recommend to anyone who needs CCTV gear.

    - Written on June 27, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • Spoke to salesman Tim at 812. Needed to get a recorded event to the police. He showed me a way of using my DVR and software that saved my company a lot of money, again. So thankful... not to mention the piece of mind.

    - Written on June 10, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • We have placed several order through CCTV and all of them have gone through seamlessly. I would recommend them to anyone.

    - Written on April 20, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • Have received orders super quickly, in one to two days. When I called tech support, they got right back to me and had the answers I needed . Will do business with them again. I plan to buy 4 more DVRs and power supplies, and it will definitely be from them.

    - Written on May 28, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • I spoke with a representative of CCTV Security Pros before making my purchase. His professionalism was the reason I made my purchase from them.

    - Written on March 17, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • So far I have only needed to ask one question from tech support. Sent a request and got a response within 5 mins.

    - Written on May 5, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store