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Tech & Setup

 
Welcome to our tech support site where you'll find all the tools and resources to get your security camera system up-and-running quickly and easily! We offer step-by-step tutorials, including quick start guides, illustrated documents and instructional videos. You'll find that installing and maintaining your security camera system is a very simple and straightforward process! If you have additional questions that are not covered in this site, please e-mail us at support@cctvsecuritypros.com.
 
Live USA Tech Support Available Monday - Friday (10 AM - 6 PM ET):
 
 
 
Our Tech & Setup site has been divided into sections to better serve you:
 
    Remote Viewing on Smartphone or Tablet

We offer free apps for smartphones and tablets for both Apple and Android devices, allowing you to remotely view your DVR or NVR. App setup has never been easier with this informative walk-through.

 
 
    DVR Support

The DVR is the workhorse of your security camera system and its capabilities run deep. We highlight the most important and commonly-used features and provide you with all the resources you'll need to customize it to suit your needs.

 
 
    NVR Support

The NVR is our top-of-the-line system, acting as the hub between our IP security cameras and the end-user experience. We've included all the tools you'll need to connect your IP security cameras and maintain your NVR system.

 
 
    Remote Viewing on Computer or Laptop

Once you've installed your security camera system, now is the time to set it up to view it on your PC or Mac. Watch your cameras at home, work or on vacation. Just follow our instructions and you'll be remote viewing your DVR or NVR in no time.

 
 
    Camera Help

Our security cameras are the eyes of the operation and some of them require additional setup and maintenance. Whether you have analog, CVI or IP cameras, you'll find solutions to the main issues experienced by our customers.

 
 
    Wiring Guides

This section will guide you through the process of connecting your security system components using various types of cables and connectors. Making proper splices and wire terminations is imperative to keeping your system running smoothly.

 
 
    Troubleshooting

This section provides in-depth guides to assist you in troubleshooting common issues.

 
 
    General FAQs

Here you'll find the answers to the most common questions that our tech support team receives on a regular basis. If you need help with basic troubleshooting, this is the place to go for general assistance for your security camera system.

 
 
    Live Demo

Want to take one of our security camera systems for a test drive? This guide will allow you to demo our security cameras on your smartphone or tablet.

 
 
    join.me

One of our tech support representatives may need to remotely connect to your computer screen when calling in for assistance with your security camera system. join.me is a screen sharing service. Click here to start a meeting.

 
 
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Best Equipment Available - 5 Star Customer Satisfaction

  • Will shop with them again soon.

    - Written on June 24, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • I would strongly recommend these guys to anyone who wants high quality products, great service, and reasonable prices. If those things aren't important to you then feel free to buy the lousy stuff from someone else with bad service and pay more for the privilege. I have purchased from them multiple times and will absolutely go back! ...and NO, I do not work for them!

    - Written on May 9, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • 4 Years after we purchase our system we had problems with iPad viewing due to Router change and IP changes, I contacted CCTV Pros via the support page, within a few minutes I received a call and the problem was fixed. You cannot get any better service that that. Thank You!

    - Written on June 16, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • Great support after the purchase. Been a customer for four years.

    - Written on June 26, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • They are the best I've used, and I've used many.

    - Written on June 29, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • Spoke to salesman Tim at 812. Needed to get a recorded event to the police. He showed me a way of using my DVR and software that saved my company a lot of money, again. So thankful... not to mention the piece of mind.

    - Written on June 10, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • We have placed several order through CCTV and all of them have gone through seamlessly. I would recommend them to anyone.

    - Written on April 20, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • Have received orders super quickly, in one to two days. When I called tech support, they got right back to me and had the answers I needed . Will do business with them again. I plan to buy 4 more DVRs and power supplies, and it will definitely be from them.

    - Written on May 28, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • I spoke with a representative of CCTV Security Pros before making my purchase. His professionalism was the reason I made my purchase from them.

    - Written on March 17, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store

  • So far I have only needed to ask one question from tech support. Sent a request and got a response within 5 mins.

    - Written on May 5, 2016
    Star Rating for Our CCTV
    Star Rating from Google Trusted Store