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Home > Tech & Setup
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Tech & Setup

Welcome to our tech support site where you'll find all the tools and resources to get your security camera system up-and-running quickly and easily! We offer step-by-step tutorials, including quick start guides, illustrated documents and instructional videos. You'll find that installing and maintaining your security camera system is a very simple and straightforward process! If you have additional questions that are not covered in this site, please e-mail us at
Live USA Tech Support Available Monday - Friday (10 AM - 6 PM ET):
  Tech Support  
Click on any button to take you to that section of our Tech & Setup site:
Our Tech & Setup site has been divided into sections to better serve you:
    General FAQs

Here you'll find the answers to the most common questions that our tech support team receives on a regular basis. If you need help with basic troubleshooting, this is the place to go for general assistance for your security camera system.

    Camera Help

Our security cameras are the eyes of the operation and some of them require additional setup and maintenance. Whether you have analog, CVI or IP cameras, you'll find solutions to the main issues experienced by our customers.

    DVR Support

The DVR is the workhorse of your security camera system and its capabilities run deep. We highlight the most important and commonly-used features and provide you with all the resources you'll need to customize it to suit your needs.

    NVR Support

The NVR is our top-of-the-line system, acting as the hub between our IP security cameras and the end-user experience. We've included all the tools you'll need to connect your IP security cameras and maintain your NVR system.

    Wiring Guides

This section will guide you through the process of connecting your security system components using various types of cables and connectors. Making proper splices and wire terminations is imperative to keeping your system running smoothly.

    Remote Viewing

Once you've installed your security camera system, now is the time to set it up to view it on computers, smartphones and tablets, at home, work or on vacation. Just follow our instructions and you'll be remote viewing your DVR in no time.

    App Setup

We offer free apps for smartphones and tablets for both Apple and Android devices, allowing you to remotely view your DVR. App setup is a breeze once you've completed the remote viewing process.

    Software Setup

Whether you'd like to view your DVR within a Web browser window or use our professional surveillance software, here you'll find all the software products and resources that go hand-in-hand with our security cameras and systems.

    Backup Help

You may come across the time when you'll need to search and playback recorded footage and back it up to an external device. Our backup guides will help you through this process so you'll evidence of any event.

    DIY Videos

We encourage our customers to take it upon themselves to learn more about our products and how they work. From unboxing your system for the first time to installation advice and tips, you'll find all our do-it-yourself videos here.

    Live Demo

Why not take one of our security camera systems for a test drive before you decide to make a purchase? Click here to request a live demo. We'll send you all the information you'll need to access one of our DVRs remotely!

One of our tech support representatives may need to remotely connect to your computer screen when calling in for assistance with your security camera system. is a screen sharing service. Click here to start a meeting.

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