Terms and Conditions
Terms and Conditions
By processing an order through the utilization of your credit card, money order or check, YOU AGREE THAT YOU HAVE ENTERED INTO A LEGAL AND ENFORCEABLE ONLINE CONTRACT WITH CCTV SECURITY PROS LLC, AND ACCEPT THE TERMS AND CONDITIONS AS STATED IN THIS “CONDITIONS OF USE AND SALE” TO GOVERN YOUR PENDING TRANSACTION WITH CCTV SECURITY PROS, LLC
All textual, graphic, audio and visual content included on or comprising CCTV Security Pros LLC's Website including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "Content") is protected by copyright, trademark or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future throughout the universe in perpetuity. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and CCTV Security Pros LLC owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content.
Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part.
CCTV Security Pros LLC's logos and other trademarks on the Website are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by CCTV Security Pros LLC and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.
By using CCTV Security Pros LLC's Website, you agree that any information (except for purchase information), materials, suggestions, ideas or comments you send to CCTV Security Pros LLC or any other third party using CCTV Security Pros LLC's Website is non-confidential. By submitting any solicited or unsolicited information using CCTV Security Pros LLC's Website, you grant CCTV Security Pros LLC an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever to the extent permitted by law.
Furthermore, do not post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or violate any law.
Right to Download
You may only download Content displayed on CCTV Security Pros LLC's Website for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material in any manner and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, "frame" or use the content of CCTV Security Pros LLC's Website including the text, images, audio and/or video for public or commercial purposes without written permission from an authorized representative of CCTV Security Pros LLC. It is strictly prohibited to download the images of the products for sale within this Website. Any software downloaded from CCTV Security Pros LLC’s Website is provided in accordance with the Disclaimer section of these Terms & Conditions, “as is” and is provided without any warranties or guarantees, and CCTV Security Pros LLC will not be liable or responsible for any damage to you or your system created or caused by conflicts with your computer or software.
Use of Site
To purchase items at CCTV Security Pros LLC's Website, you must be 18 years of age or older. Any offers of sale presented on this Website or our Associates' Website are only intended for individuals who are 18 years of age or older. By purchasing items from this Website, you affirm that you are 18 years of age or older. CCTV Security Pros LLC's Website is intended for use by individuals of at least 13 years of age or older. CCTV Security Pros LLC's Website is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this Website.
CCTV Security Pros LLC's website attempts to display product images shown on the website as accurately as possible. However, we cannot guarantee that the color you see matches the exact product color as the display of the color depends, in part, upon the monitor you are using. In rare instances, changes and updates are made by manufacturers to the products, therefore, we cannot guarantee that the images shown in our website matches the actual product, its package, and its contents. CCTV Security Pros LLC strives to provide as much information to the customer, however, it is the customers responsibility to inquire about any information not displayed on the website, relating to the product, its contents, uses, and features before purchasing. Please contact our Sales/Customer Service Operators for more information on products displayed on the website.
Errors on Our Website
Prices and availability are subject to change without notice. Errors will be corrected where discovered, and CCTV Security Pros LLC reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CCTV Security Pros LLC will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with CCTV Security Pros LLC's Website Return Policy.
CCTV Security Pros LLC's Website contains links to other Websites operated by third-parties, including but not limited to third-party Websites that display CCTV Security Pros LLC's trademarks ("Third-Party Website(s)"). These links are available for your convenience and are intended only to enable access to these Third-Party Websites and for no other purpose.
CCTV Security Pros LLC does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Website or its content. A link to a Third-Party Website on CCTV Security Pros LLC's Website does not constitute sponsorship, endorsement, approval or responsibility for any Third-Party Website. CCTV Security Pros LLC makes no representation or warranty as to any products or services offered on any Third-Party Website.
If you use this Website, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.
CCTV Security Pros LLC's Website may only be used for lawful purposes. Activities including, but not limited to, tampering with the Website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the Website are prohibited.
Users are prohibited from violating or attempting to violate the security of CCTV Security Pros LLC's Website, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; b) using the Website for unintended purposes or trying to change the behavior of the Website; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the Website, overloading, "flooding," "spamming," "mailbombing" or "crashing;"; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (g) forging communications on behalf of the Website (impersonating CCTV Security Pros LLC's Website) or to the Website (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on behalf of CCTV Security Pros LLC , Inc., including promotions and/or advertising of products or services, is expressly prohibited.
You agree not to use any device, software, routine or data to interfere or attempt to interfere with the proper working of CCTV Security Pros LLC's Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search CCTV Security Pros LLC's Website other than the search engine and search agents provided by CCTV Security Pros LLC or generally publicly available browsers.
The online prices listed by CCTV Security Pros LLC Online are the most accurate available to us at the time of posting, but nonetheless the prices, offers and selection of similar online vendors may vary from our prices, offers and selection, specifically auction or bidding sites. Our prices are subject to change and are non-negotiable. Although very competitive in its pricing structure, CCTV Security Pros LLC does not match the pricing.
Sales Tax Policy
We do business throughout the United States and accordingly collect sales and use tax as required by applicable law. However, the law governing our obligation to collect sales tax from online purchases may change, and we may be required to collect sales tax from you without notice if there is a change in the law governing online sales.
International orders may be subject to customs or import duties once the package reaches the destination country. These additional charges are the responsibility of the recipient; we cannot control or predict these charges. Since custom's policies vary widely from country to country, you may want to contact your customs office for further information.
You may pay for your order with any of the major credit cards issued in the United States of America. Currently, we accept:
Some orders are subject to CCTV Security Pros LLC 's order verification process. This procedure is for your protection against credit card fraud. We may ask you to verify that you are the card owner and/or that the billing and shipping information provided on your order are legitimate. This process will most likely not delay your order and generally requires a simple call back.
If your order requires going through the order verification process, we will advise you by phone or email. For this reason it is important that you provide us with your day and home telephone number when ordering, and that you keep your information current.
Please note that when asked to enter your billing information during the check-out process, you must enter your “bill-to-address,” which means the address where you receive your monthly statements from your bank institution. The bill-to-address you provide must agree and match the address that the card-issuing bank as on file.
In some instances we might require that your order be shipped to the confirmed billing address. This is to protect the card owner as well as the retailer.
After you place an order using our “Shopping Chart” or facsimile process, we will verify the information you give us for validity, by verifying your method of payment, billing address, and or shipping address. If we reject your order, we will attempt to notify you using the e-mail address you have provided with your order.
Note: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CCTV Security Pros LLC's Website reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Installation & Additional Expenses
CCTV Security Pros LLC does not install the products sold on its Website, nor is it responsible for any costs, expenses or loss of time you may incur as a result of installing your products after your receive an order from us. CCTV Security Pros LLC is not responsible for any damages or injury resulting from improper installation or breach of security, even if it occurs as a result of faulty equipment or improper installation. Installation is solely your responsibility and you agree to hold us harmless from any such additional expenses.
Our return policy can be found on our website. CCTV Security Pros LLC does not warrant or guarantee batteries and transformers. Phone: (888) 653-2288 for return authorization number (RMA) and return products in accordance with our Return Policy. All returned merchandise must be in original factory condition and include all original packaging materials, inserts, manuals and warranty cards. We charge a modest 15% restocking fee to help offset the cost of shipping, materials, and labor associated with the assembly of each package. If there are any indications that the product was used or damaged it is not refundable. No returns will be accepted after 30 days. All returns must be received within 30 days from the date when the RMA was issued. No returns will be accepted without the assigned RMA number displayed clearly on the package. The customer is always responsible for return shipping costs unless the item arrives damaged or defective. CCTV Security Pros is not responsible for lost time or labor related expenses.
There are no returns on Geovision DVR Cards and PC-based DVRs unless the item arrives damaged or defective. In either event, we will repair or replace the item. Damage to the product resulting from accident, misuse, abuse, or modifications not authorized by Geovision are excluded.See the Return Policy for full details.
THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CCTV SECURITY PROS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CCTV SECURITY PROS, LLC DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO, NEGLIGENCE, SHALL CCTV SECURITY PROS LLC BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS SITE, EVEN IF CCTV SECURITY PROS, LLC OR A CCTV SECURITY PROS, LLC REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY CCTV SECURITY PROS, LLC OR ITS ASSOCIATES SHALL CREATE A WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY IN ALL JURISDICTIONS.
Venue and Applicable Law
Termination of Use
CCTV Security Pros LLC may in its sole discretion terminate your account or your use of CCTV Security Pros LLC's Website at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. CCTV Security Pros LLC reserves the right to change, suspend, or discontinue all or any aspects of CCTV Security Pros LLC's Website at any time without prior notice.
Limitation of Liability
By using CCTV Security Pros LLC's Website, you expressly agree that use of CCTV Security Pros LLC's Website is at your sole risk. CCTV Security Pros LLC's Website is provided on an "AS IS" and "as available" basis. Neither CCTV Security Pros LLC nor its respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of CCTV Security Pros LLC's Website will be uninterrupted or error-free. Neither CCTV Security Pros LLC nor its Associates warrant the accuracy, integrity or completeness of the content provided on CCTV Security Pros LLC's Website or the products or services offered for sale on CCTV Security Pros LLC's Website. Further, CCTV Security Pros LLC makes no representation that content provided on CCTV Security Pros LLC's Website is applicable to, or appropriate for use in, locations outside of the United States.
Under no circumstances shall CCTV Security Pros LLC or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use CCTV Security Pros LLC's Website, including but not limited to reliance by you on any information obtained from CCTV Security Pros LLC's Website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply whether in an action of contract, negligence or other tortious action, even if an authorized representative of CCTV Security Pros LLC has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through CCTV Security Pros LLC's Website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This document was last revised: February 1, 2013
Great customer service. Answered questions fast before the purchase. Have bought from them in the past and will be my first stop every time.
- Written on August 16, 2016
This is my second time using them. They are very professional, they offer a quality product, and their tech support is first class!!! I'm a residential contractor and I don't have time for less than high quality products and support.
- Written on August 20, 2016
4 Years after we purchase our system we had problems with iPad viewing due to Router change and IP changes, I contacted CCTV Pros via the support page, within a few minutes I received a call and the problem was fixed. You cannot get any better service that that. Thank You!
- Written on August 20, 2016
Just installed my system the day it arrived, it was so easy, didn't even need to ask my grandson for help. JC, Newport Beach, CA
- Written on July 17, 2016
Second time shopping with them and both times it was a pleasure, good products, great service and excellent value for the price. Will recommend to anyone who needs CCTV gear.
- Written on June 27, 2016
Spoke to salesman Tim at 812. Needed to get a recorded event to the police. He showed me a way of using my DVR and software that saved my company a lot of money, again. So thankful... not to mention the piece of mind.
- Written on June 10, 2016
We have placed several order through CCTV and all of them have gone through seamlessly. I would recommend them to anyone.
- Written on April 20, 2016
Have received orders super quickly, in one to two days. When I called tech support, they got right back to me and had the answers I needed . Will do business with them again. I plan to buy 4 more DVRs and power supplies, and it will definitely be from them.
- Written on May 28, 2016
I spoke with a representative of CCTV Security Pros before making my purchase. His professionalism was the reason I made my purchase from them.
- Written on March 17, 2016
So far I have only needed to ask one question from tech support. Sent a request and got a response within 5 mins.
- Written on May 5, 2016