DVR Support

Troubleshoot your Digital Video Recorder

DVR Support

The DVR is the workhorse of your security camera system and its capabilities run deep. We highlight the most important and commonly-used features and provide you with all the resources you'll need to customize it to suit your needs. If you have additional questions, please e-mail us at support@cctvsecuritypros.com

Owner's Manual

Owner's Manual (Version 1) - Blue Interface
 Owner's Manual (Version 2) - Black Interface

Getting Started

DVR Setup

Initial Setup

New Startup Wizard New Password Setup/Reset Guide Changing Camera Names

Password & Account Settings

How to Modify Password How to Add Users Other Issues

Adjusting Date & Time

How to Set Date & Time

Changing Camera Names

How to Change Camera Names

Motion Detect Setup

How to Setup Motion Detection How to Setup Motion Detect Regions

DVR Backup Guides

DVR Backup Guide Backup from Main Menu

Backup File Player For PC

Backup Player Backup File Player User's Manual DAV-AVI Conversion Guide

Backup File Player For Mac

Backup Player

Audio Recording Setup

How to Setup Audio Recording

Mobile Alerts

How to Setup Mobile Alerts

E-Mail Alert Setup

How to Setup Email Alerts

DVR User's Manual

DVR User's Manual

Tribrid User’s Manual

Tribrid User’s Manual

Search & Playback Guides

How to Search and Playback Video Digital Zoom Feature

QUALITY PRODUCTS TRUSTED BY OVER 60,000 CUSTOMERS

"This is an awesome system and the support of your staff was remarkable. Any question we had during installation you guys answered. No long hold times or emails. Just solid support. This is not our first system from you guys and it will not be our last."

Jan 1, 2019 Juan K.

"I want to thank Stephanie for both her sales and service skills. I find it very impressive that your salespeople also have the knowledge to use and support your products. Stephanie is a great asset!"

Jan 23 Harold G.

"Nick in customer service is spectacular and this company offers products that are second to none. Thank you for answering all of my technical questions and being patient as we set up my system."

Feb 5 Susan K

"The system I ordered and received is better than anything I have seen or tried. It could not be more simple to hook up. A big plus was the free shipping and their customer support."

Feb 8 Jamie J.

"Very helpful with all questions. Super fast shipping. Easy to install. Overall great experience with this company. They really are PROS!"

Feb 12 Mark B.

"I am sending this to say thank you for the great products. I have ordered other systems in the past but yours are hands down the best in the industry. Your user interface is awesome and the analytics offered, such as people counting, has greatly helped me manage my business in terms of staffing and traffic."

Mar 5 Walt C.

"Ordering is easy and the website has all sorts of good and accurate installation. I find their support to be the icing on the cake as they are helpful and professional and willing to assist with a great attitude. You can always tell a good company by the attitude of the people that work there."

Mar 9 Randy C.

"A top quality experience with a top quality company. We thank you all at the PROS!"

Mar 22 Mary C.

"I found your cameras to be remarkable especially at night when I needed them most. I have great identification of the people and vehicles in my parking lot and it has already helped me stop theft while it was taking place. A great investment!"

April 8 Juan K.

"Being in the business for over 20 years, I have worked with many CCTV camera companies. CCTV Security Pros is truly in its own class. The equipment is exactly what is shown on the website, the instructions are in English and the support is trained and knowledgable. Whether you are an installer of someone that is doing it themselves for the first time, you are in good hands with this company."

April 14 Ronald S.

"I love this company. Someone even called to follow up to make sure I had the compatible equipment on my end to use the cameras that I ordered. They shipped out my equipment the same day. Gotta love the follow up."

April 18 Terry P.

"Been using this company for five years now and I am NEVER disappointed. Highly recommended. Good people, good equipment!"

May 4 Kenneth M.

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