In order to do a firmware update you must first identify the EXACT model number of your DVR or NVR unit. The model number can be found on the sticker located on the bottom or side of the unit. All CCTV Security Pros model numbers begin with the prefix “CSP” (Example, CSP-XXXX). Please match your model number to the list provided below. You will also need to locate your order confirmation email to determine when the unit was purchased. Once you have identified the correct model number and firmware please continue by following the instructions below.
Step 1 – Factory Reset
You will need to reset the device prior to loading the updated firmware onto your unit. This can be done by going to the following menus:
Main Menu --> Setting --> System --> Default
*NOTE: Select systems users will need to go to Main Menu --> Setting --> Default
Inside of the default menu you will need to click on "Factory Reset". If you do not have a factory reset option please make sure all check boxes are highlighted and Apply/Save these settings. After the reset your device may reboot.
If you plan on using your system for remote viewing you will need to continue to Step 2 below. If you do not plan on using the system for remote viewing you can unplug your system from your modem or router and you are done!
Step 2 - Upgrading Your Firmware
Please identify the correct model from the list of firmware provided below.
Please select the appropriate link and download the .bin file. Once the download is completed copy the .bin file to a USB Flash/Thumb Drive. We suggest formatting your USB drive to FAT32 before attempting the update.
Once the .bin file has been transferred onto your drive you can insert the USB Drive into either of the two USB ports found on your unit. One can be found on the front panel and one can be found on the rear of the unit.
Once the drive is inserted into the unit go to the following menu:
Main Menu --> Setting --> System --> Upgrade. Click Start. Find and select the .bin file you transferred to the USB Drive and Click Start.
*NOTE - On select models you will need to go to:
Main Menu--> Info --> Version --> Upgrade
The unit will now begin upgrading to the latest Firmware Revision that is available for your device. Once completed the system will reboot. After the reboot we recommend doing the following:
1) Remove the USB Drive from your system.
2) Change your passwords on your "admin" account. For assistance in altering your password please follow this link: https://www.cctvsecuritypros.com/content/pdfs/password-account-settings.pdf
IMPORTANT: If you are having difficulty identifying the correct firmware please email us at firstname.lastname@example.org with your order and unit model number.