Return Policy

Order With Confidence

100% Money-Back Guarantee

Every product from CCTV Security Pros is backed by a 3 Year Warranty, free unlimited support, and a risk-free full money-back guarantee. If you are not completely thrilled with your purchase, we will replace it or refund it — whichever you prefer. That is the confidence we have in our products, our people, and the service we provide.

3 Year Warranty Unlimited Support 30 Day Returns Risk-Free Purchase
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3 Full Years of Protection

Professional surveillance equipment backed by a strong 3 year warranty for long-term confidence.

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Unlimited Expert Support

Our trained technical support team is here before and after your purchase to help you get the most from your system.

100%
Risk-Free Guarantee

If you are not fully satisfied, we will replace your purchase or refund your money — whichever you prefer.

Return Options

Flexible, Fair, and Easy

Exchanges

If the item you purchased is not the best fit for the job, you may return it within the first 30 days for a full refund or 100% in-store credit toward another product we offer.

Return for Full Refund

If you are not 100% satisfied within the first 30 days of purchase, we will refund the payment back to the original credit card used for the order.

Replacement

We cover replacements of defective or non-operational equipment under warranty. For products that arrive defective or non-operational within the first 30 days, we provide a pre-paid shipping label. After 30 days, prepaid return labels are not provided.

30 Day Return Policy

Simple Process. Clear Expectations.

To make a return, submit an RMA Request using the form below.
Returned merchandise must be in new condition and include all original packaging materials and accessories.
Items returned with missing accessories or torn packaging are subject to a 15% restocking fee.
If there are signs of use or damage, an additional restocking fee may apply, or the item may be deemed non-refundable.
No returns are accepted after 30 days from the purchase date, and all approved returns must be received within 30 days of the issued RMA.
All packages must display the assigned RMA number clearly. Returns without an RMA will not be accepted.
Refunds are typically issued within 7–10 days after the returned equipment is received and processed.
Important Notes

Support That Continues After the Sale

Our support team is available to help answer your questions before and after your purchase. In many cases, our trained representatives can help resolve setup or product concerns quickly.

The customer is responsible for return shipping unless the item arrives damaged or defective. Expedited shipping charges selected at checkout are not refundable. Refunds apply to returned equipment only. CCTV Security Pros is not responsible for lost time or labor-related expenses.

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