The following steps will show you how to setup the SureVision app on your phone or mobile device for viewing your SureVision Green Line recorders remotely:

Before you can access your recorder remotely, you must first connect it to your modem or router using an ethernet cable. Make sure you connect using the dedicated network port that is isolated from the other ethernet ports. Our systems do not support Wi-Fi connections for remote viewing. You must use a hard-wired connection.

We also recommend enabling the setting DHCP to auto-obtain an IP address for your system. Navigate to Menu > System > Network > Basic > TCP/IP on the recorder's interface. Click the slider next to "Enable DHCP". Make sure you click "Apply" after changing any settings. If you have multiple NIC cards, choose the one that corresponds with the port that the network is connected to (Port 1 = NIC1, Port2 = NIC2, etc.).

We now want to make sure P2P is enabled and Online. This is what we will use to establish connection between the mobile device and the recorder. Navigate to P2P at the top of the network settings. If it is not enabled already, click the slider at the top to enable it. You should also see a status just below the enable box. This status will show Online, Offline, Network Connected, or Network Disconnected.

If the status shows Online or Network connected, you can continue to the next step. If the status shows Offline or Network disconnected, here are some things you can try to troubleshoot:

1. Make sure DHCP is enabled like in the previous step.
2. Check in Network > Advanced for PPPoE and/or Multicast. If you have either of these settings, they must be disabled for P2P to function.
3. Double check that the ethernet cable connecting the recorder to the network is connected and functional. You can also swap this cable for another known-working cable.
4. Power the recorder off and back on. You can do this with the power supply switch on the back/unplug the power supply.

If you try these four steps and the status still shows Offline or Network disconnected, there may be something with the network disrupting the P2P connection. It is best to contact your network admin or internet service provider (ISP) to figure out what could be blocking the connection.

You may want to leave this screen up since we will be using it to add the recorder in the next steps.

Once the status on your recorder says Online or Network connected, you will want to install the SureVision app. It can be found by searching in the Apple App Store or the Google Play Store for free. Alternatively, you can scan or tap on the following QR codes with your phone or mobile device to bring you to the correct store for your device:

Launch the app once it has been installed. Agree to the service agreement, and you should see a "Login" screen. If you don't have a Star4Live account already, click "Sign Up" at the bottom left.

You will need to select your region first. United States will show up as the recommended region at the very top. Type in your email address in the dedicated box. Then, click the circle at the bottom to agree to the service agreement, and tap "Send Code". You will then receive this verification code to the email address you entered. Enter that code and it will let you create a password for your account.

If the app asks to find devices on the local network, please tap "Allow". You should then see a page like below. Tap on the three lines at the top left, and select "Devices".

In the "Devices" page, you can tap "+ Add" at the top, then select "Scan". If it asks to access the camera, allow it. The app will then show your camera, which you can use to scan the QR code on the P2P screen we were at before.

By default, the system's name will be "My Devices". You can change this to whatever you'd like. It's just for you to identify the system. Do not change anything else on this page. Tap the save icon at the top right, and it will add the device to your "Devices" page on the app.

If the icon on the left for your system is Blue, you can tap on the device and select "Start Live View". You will then see your cameras appear. If the icon is Gray, you will need to refresh the page either by swiping your finger down or force closing the app and reopening it. The system should then become Blue and you can start the live view.

If you have any issues or questions with the setup, feel free to contact us via phone or email.