Blue Line • IP / NVR Support

Blue Line Security Camera Support Center

Get help with CCTV Security Pros Blue Line NVRs and IP security cameras, including setup, passwords, DMSS mobile viewing, SmartPSS software, recording, playback, networking, manuals and technical specifications.

Is This the Correct Support Center? Use this page for CCTV Security Pros Blue Line IP cameras and NVR recorders. If your equipment is labeled SureVision or uses a Black Line DVR/coax system, choose the correct equipment line from the navigation above.
Fastest Way to Get Help

What Do You Need?

Common Problems

Blue Line Quick Troubleshooting

Forgot or Need to Reset a Password Use the Blue Line password-reset instructions and avoid repeated password attempts. Camera Offline / Cannot Find Network Host Check the camera connection, IP address, cable and NVR camera list. Set Up Remote Viewing on a Phone Use the DMSS mobile-app setup instructions for supported Blue Line systems. Back Up Recorded Video to USB Find and export recorded surveillance footage from your Blue Line NVR. View the System From a Windows or Mac Computer Download SmartPSS Lite and the appropriate computer software. NVR Rebooting, Beeping or Not Powering Correctly Use the Blue Line troubleshooting library to isolate power, storage and recorder issues.
Before Troubleshooting

Blue Line System Check

✓ Confirm the NVR is powered on and displaying locally
✓ Confirm the monitor is on the correct HDMI or VGA input
✓ Check that the mouse operates the NVR menu
✓ Confirm cameras are connected and listed in the camera menu
✓ Verify the NVR date and time are correct
✓ Check hard-drive status before troubleshooting missing recordings
✓ Confirm the NVR network/LAN port is connected to the router or network switch
✓ Get local live video working before troubleshooting remote viewing
Complete Blue Line Library

Manuals, Software, Videos & Specifications

Blue Line Manuals & Troubleshooting Library

NVR manuals, DMSS instructions, motion detection, audio, camera names, password reset, USB backup, user setup, networking, wiring and older Blue Line guides.

Open Blue Line Guides

Blue Line Computer Software

Download SmartPSS Lite, supported legacy SmartPSS versions and Blue Line IP-camera configuration utilities.

Open Software Center

Blue Line Technical Specifications

Locate technical specifications for Blue Line NVRs, IP cameras and accessories using the product model number.

Open Blue Line Spec Sheets

Blue Line Video Guides

Watch setup and troubleshooting demonstrations for Blue Line and related legacy CCTV Security Pros equipment.

Watch Blue Line Videos
Blue Line Is a Legacy Product Line
Some older Blue Line systems may use different software, network methods or menu layouts. Always match instructions to the exact recorder model and avoid installing unverified firmware.
Remote Technician Assistance

Already Working With Technical Support?

If your CCTV Security Pros technician asks to remotely access your computer, use the TeamViewer Remote Support page.

Open TeamViewer Remote Support
CCTV Security Pros Technical Support

Still Need Blue Line Help?

If the manuals and troubleshooting guides do not resolve the issue, return to the main Technical Support Center for the self-help FAQ, remote assistance and live support options.

Main Technical Support Center Call 888-653-2288

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