Current SureVision Product Line

SureVision Support & Setup Center

Get step-by-step help for SureVision security camera systems, including NVR setup, IP cameras, passwords, SV Max remote viewing, playback, recording, smart detection, storage and troubleshooting.

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Quick SureVision Help

Select the problem you are having to jump directly to the appropriate section.

First-Time Setup

New SureVision System Setup

1. Connect your monitor to the NVR using HDMI or VGA.
2. Connect the included mouse.
3. Connect power and start the NVR.
4. Follow the startup wizard.
5. Set language, time zone, date and system time.
6. Configure network settings. DHCP can obtain network information automatically.
7. Create your new administrator password when prompted.
Important: Record your administrator password and recovery information and keep them somewhere secure.
Account Access

SureVision Password Help

Initial SureVision Login

Username: admin
Initial Password: 123456

The NVR requires the initial password to be changed. Use the new password for future logins.

Forgot Your NVR Password?

1. Go to the recorder login screen.
2. Select Forgot Password.
3. Follow the on-screen recovery instructions.
4. If recovery email was configured, obtain the security code.
5. Enter the code and create a new password.
6. Log in with the new password.
SureVision NVR password reset walkthrough

Change an IP Camera Password

Go to Menu → Camera → Camera → Advanced. Select the camera and use the password-change option.

Camera Connection

Camera Offline / No Link

To review detailed camera status, go to: Menu → Maintenance → System Info → Camera.

Common causes include a disconnected network connection, incorrect camera username or password, password-security issues or insufficient NVR bandwidth.

Changed the camera password?
The password stored in the NVR must match the camera's current password. Update the camera credentials in the recorder when necessary.
SureVision camera offline and no link troubleshooting walkthrough
Remote Viewing

View SureVision Cameras on Your Phone

1. Search for SV Max or SureVision in your app store.
2. Install and open the app.
3. Add your recorder.
4. Scan the NVR QR code when prompted.
5. Follow the on-screen instructions to complete setup.
If the recorder shows offline in the app, check Menu → System → Network → Basic → P2P and confirm that the NVR has a working network connection.
SureVision SV Max phone remote viewing setup walkthrough
Recorded Video

Find & Play Recorded Video

1. From Live View, right-click the camera you want to review.
2. Select Playback.
3. Choose the camera and date.
4. Use the timeline to locate the approximate time.
5. Use Play, Pause, Rewind or Fast Forward as needed.

If live video works but recordings are missing, verify the recording schedule, recorder date/time and hard-drive status. Older video may also have been overwritten when storage became full.

SureVision NVR playback recorded video walkthrough
Export Footage

Export Security Camera Video to USB

1. Insert a compatible USB device into the NVR.
2. Go to Menu → Search → Video → Recording.
3. Select the camera, start time and end time.
4. Select Search.
5. Select the required recording and choose Backup.
6. Choose the USB destination and start the backup.

SureVision recordings are backed up as MP4 files by default.

SureVision export recorded video to USB walkthrough
Recording Schedule

Set SureVision Cameras to Record 24/7

Go to: Menu → Storage → Recording Schedule.

Select the camera and review its schedule. SureVision NVRs normally use a continuous Normal recording schedule by default, but the schedule can be edited when needed.

SureVision 24 hour continuous recording schedule walkthrough
Smart Detection

Motion, Human & Vehicle Detection

Standard Motion Detection

Go to Menu → Alarm → Motion → Motion Detection. Select the camera, enable detection, define the detection area, adjust sensitivity, set the schedule and choose the desired actions.

Human & Vehicle Detection

On supported cameras, use Ultra Motion Detection and select supported target types such as Human Body, Motor Vehicle or Non-Motor Vehicle. This can help reduce alerts caused by less important movement.

SureVision human and vehicle smart detection walkthrough
Recorder Troubleshooting

NVR, Monitor & Hard Drive Help

Check Hard Drive Status

Go to Menu → Maintenance → System Info → Disk. Review total capacity, free space, disk status and other drive information. If you need additional or replacement storage, see our security camera hard drives for NVRs and DVRs.

NVR Does Not Recognize the Hard Drive

• Use the proper NVR power adapter.
• Shut down and disconnect power before checking the hard drive.
• Check and reseat the drive connection.
• Try another disk slot when applicable.
• Confirm that the disk is compatible with the recorder.

NVR Is On but the Monitor Has No Picture

Confirm the monitor is connected to the NVR's HDMI or VGA output and is set to the correct input.

SureVision display tip: If the monitor does not support the current NVR output resolution, press and hold the mouse scroll wheel to restore the output to the lowest resolution.
SureVision NVR no picture monitor troubleshooting walkthrough
Advanced Help

Complete SureVision Support Library

SureVision Products & Equipment

Looking for additional cameras, a replacement recorder or a complete system? Browse current SureVision equipment below.

SureVision IP Security Cameras | SureVision NVR Recorders | SureVision Security Camera Systems
Remote Technician Assistance

Already Working With Technical Support?

If a CCTV Security Pros technician asks to remotely connect to your computer, open the TeamViewer support page.

Open TeamViewer Remote Support
CCTV Security Pros Technical Support

Still Need SureVision Help?

If these self-service steps do not resolve the issue, return to the main Technical Support Center for additional troubleshooting, TeamViewer and live support options.

Main Technical Support Center Call 888-653-2288

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