SureVision Support & Setup Center

1. Connect your monitor to the NVR using HDMI or VGA.
2. Connect the included mouse.
3. Connect power and start the NVR.
4. Follow the startup wizard.
5. Set your language, time zone, date and system time.
6. Configure network settings. DHCP can automatically obtain network information.
7. Create your new administrator password when prompted.

The recorder requires the password to be changed after the initial login. Use the new password for future logins.

1. Go to the recorder login screen.
2. Click Forgot Password.
3. Follow the on-screen password recovery instructions.
4. If an email address was configured, obtain the security code.
5. Enter the code and create a new password.
6. Log in using the new password.

Go to:

Select the camera and choose the password change option. Multiple compatible cameras can also be selected for a batch password change.

Open:

The recorder searches for available IP cameras and displays their status. Compatible cameras connected directly to the PoE ports can be added automatically.

You can check detailed camera status under:

Common causes listed in the SureVision manual include:

• Disconnected network connection
• Incorrect camera username or password
• Password security issue
• Insufficient NVR bandwidth

The password stored in the NVR must match the camera's current login password. Update the camera credentials in the recorder so they match.

Check the network connection and Ethernet cable first. The manual identifies an unstable network connection as a possible cause of repeated camera disconnections.

The manual recommends using the camera's sub stream for live viewing and, when needed, lowering the sub-stream resolution.

1. Search for SV Max or SureVision in your app store.
2. Install and open the app.
3. Add your recorder.
4. Scan the NVR QR code when prompted.
5. Follow the on-screen instructions to complete setup.

Open:

Confirm that the NVR is connected to your network and review the P2P device status. If the device is offline, the interface can display a cause for troubleshooting.

1. From Live View, right-click the camera you want to review.
2. Select Playback.
3. Choose the camera and date.
4. Use the timeline to locate the approximate time.
5. Use Play, Pause, Rewind or Fast Forward as needed.

Check that a recording schedule is configured, verify the recorder's date, time and time zone, make sure the hard drive is operating, and remember that older recordings may have already been overwritten.

When available recording storage becomes full, the NVR can overwrite the oldest recordings to make room for new video.

1. Insert a compatible USB storage device into the NVR.
2. Go to Menu → Search → Video → Recording.
3. Select the camera, start time and end time.
4. Click Search.
5. Select the recording and click Backup.
6. Select the USB location and start the backup.

Go to:

Select the camera and review its schedule. The SureVision manual states that a 24/7 Normal recording schedule is enabled by default. You can edit the schedule when needed.

Go to:

Select your camera, enable motion detection, set the detection area, adjust sensitivity, configure the arming schedule and select the desired trigger actions.

On supported cameras, choose Ultra Motion Detection. Configure the desired detection area and then select supported target types such as:

• Human Body
• Motor Vehicle
• Non-Motor Vehicle

Adjust sensitivity and configure the trigger actions and arming schedule before applying the settings.

Check these settings:

• Motion detection is enabled.
• The detection area is configured correctly.
• Sensitivity is appropriate.
• The arming schedule includes the desired time.

Reduce the detection area to the locations that matter and adjust the sensitivity. Higher sensitivity makes smaller movement easier to detect, but it can also increase unwanted detections.

Go to:

The Disk page displays information including total capacity, free space, disk status, manufacturer and disk property.

• Use the proper NVR power adapter.
• Shut down and disconnect power before checking the hard drive.
• Check and reseat the hard drive connection.
• Try another disk slot when applicable.
• Confirm that the disk is compatible with the recorder.

Make sure the monitor is connected to the NVR's HDMI or VGA output and that the monitor is set to the correct input.

In Live View, select the camera and use the Turn Audio On control. Audio availability depends on the connected camera and system configuration.

1. Select the camera in Live View.
2. Choose Digital Zoom.
3. Move to the area you want to enlarge.
4. Use the mouse scroll wheel to zoom.
5. Right-click to exit.