CCTV Security Pros Technical Support
Support Home Remote Support SureVision Blue Line Black Line Self-Help FAQ New SureVision System? Start with the NVR Quick Start Guide. Once the recorder, cameras and local recording are working correctly, continue with SV Max mobile viewing or Guard Station computer viewing.
Quick Access
Most Used SureVision Guides
NVR Complete User Manual Full SureVision NVR reference manual for setup, recording, playback, networking and advanced settings. View / Download Manual → NVR Quick Start Guide Fast startup reference for connecting and configuring a new SureVision NVR system. View Quick Start Guide → SV Max Mobile App Setup Current setup guide for remote viewing from smartphones and tablets using SV Max. Open SV Max Guide → Forgot Password / Reset Password Recover access when the SureVision recorder administrator password has been forgotten. Open Password Guide → Backup Recorded Video to USB Export important recorded security camera footage from the NVR to USB storage. Open USB Backup Guide → Step-by-Step Troubleshooting Camera offline, password, playback, recording, phone viewing and NVR troubleshooting. Open Support Center →
Core Documentation
SureVision Manuals & Quick Start Guides
Complete recorder manuals and product-specific startup documentation.
SureVision NVR Quick Start Guide V2 → SureVision NVR Complete User Manual V3.05 → SureVision Dual Lens Video Doorbell Quick Start Guide → SureVision Wireless Doorbell Chime Quick Start Guide →Recorder & Camera Settings
SureVision Configuration Guides
Configuring Motion Detection → Creating Motion Detection Regions → Ultra Motion Detection / AI UMD → Enabling Audio → Changing Camera Names → Adding Local User Accounts → Configuring Date & Time → Changing Your Password → Email Alerts / SMTP Setup → 32 / 64 / 128 Channel NVR Setup → Adding Cameras Over the Network → Adding Third-Party Cameras →
Specialty Cameras
Specialty SureVision Setup Guides
Use the specific guide for specialty SureVision cameras rather than following standard fixed-camera instructions. For current models and replacement cameras, browse our SureVision IP security cameras.
SureVision ANPR / License Plate Camera Setup → SureVision Doorbell Camera Setup with SV Max → SureVision Wi-Fi Camera Setup with SV Max → SureVision 4G Camera & Solar Panel Setup →Phone, Tablet & Computer
Remote Viewing & Mobile Access
SV Max Mobile App Setup Current SureVision phone and tablet setup. Mobile Push Notifications Configure supported alarm and motion alerts. Share Remote Access Add additional users to supported systems. Guard Station Desktop Setup View SureVision systems from a compatible computer.
Using the Older SureVision Mobile App? The original SureVision mobile app has been superseded by SV Max. Existing users may continue using the older app, but new mobile setups should use SV Max. Legacy SureVision App Instructions →
Problem Solving
SureVision Troubleshooting Guides
Forgot / Reset Password → Common SureVision Errors → Invalid Username or Password → Night Vision / Infrared Problems → IP Camera Harness Repair →
Firmware Updates — Match the Recorder First
Do not install firmware intended for a different NVR model or hardware revision. Confirm the exact SureVision recorder model before performing an update.
SureVision Firmware Update GuideInstallation
Wiring & Hard Drive Guides
Cabling, connector and recorder storage installation resources. If you are adding or replacing recorder storage, browse our security camera hard drives for NVRs and DVRs.
Cat5 / Cat5e Cable Termination → SureVision 32 / 64 Channel NVR Hard Drive Installation →Advanced Connectivity
SureVision Networking Guides
SureVision URL List Network and web-address reference information. RTSP Streaming with VLC Advanced RTSP stream configuration reference.
Complete SureVision Support
More SureVision Resources
SureVision NVR Recorders Browse current SureVision network video recorders for new systems, replacements and upgrades. SureVision Support Center Step-by-step answers for the most common support problems. Software Downloads Download Guard Station and SVTools. Technical Spec Sheets NVR, camera, PTZ and accessory specifications. SureVision Video Guides Watch setup and troubleshooting demonstrations.
Remote Technician Assistance
Already Working With Technical Support?
If a CCTV Security Pros technician asks to remotely access your computer, use the TeamViewer Remote Support page.
Open TeamViewer Remote SupportCCTV Security Pros Technical Support
Can't Find the SureVision Guide You Need?
Use the SureVision Support Center for step-by-step troubleshooting or return to the main Technical Support Center for additional assistance and remote support.
SureVision Support Center Main Technical Support Center