CCTV Security Pros Customer Support

Security Camera Technical Support & Setup Center

Find setup instructions, troubleshooting help, manuals, software, visual walkthroughs, video guides, technical specifications and remote support for CCTV Security Pros security camera systems.

New System Setup Troubleshooting Equipment Lines Support Tools Support Request Contact Support

Remote Technician Connection

Already Working With Technical Support?

If a CCTV Security Pros technician has asked to remotely connect to your computer, use the TeamViewer support page below.

Start TeamViewer Remote Support →

Only start remote access while actively working with a CCTV Security Pros support representative.

New Security Camera System?

Start With the New System Setup Guide

Before mounting cameras or running permanent cables, bench-test your security camera system. Our setup guide walks through the recorder, monitor, cameras, storage, network, recording, playback and remote viewing.

Start New System Setup → Self-Help FAQ

Before Permanent Installation

✓ Connect the recorder to a monitor and mouse
✓ Test at least one camera with a short cable
✓ Create and save the administrator password
✓ Verify the date and time
✓ Confirm the hard drive is recognized
✓ Confirm recording and playback
✓ Connect the recorder to your network
✓ Test remote viewing if needed
✓ Test night viewing
✓ Then permanently install the cameras

Important Before Troubleshooting

Find Your Recorder or Camera Model Number

Look for the product label on the bottom or rear of your recorder, camera or accessory. Write down the complete model number before opening a manual, password-reset guide, firmware file or technical specification.

Why this matters: SureVision, Blue Line and Black Line systems can use different interfaces, software, mobile apps, passwords and firmware.

Self-Service Support Finder

What Do You Need Help With?

Search common topics such as password, camera offline, phone viewing, playback, hard drive, SmartPSS, SV Max or TeamViewer.

Most Common Support Needs

Quick Troubleshooting

Forgot Password Password reset and account access help. Camera Offline / No Video Diagnose cameras that are disconnected or have no picture. Phone Remote Viewing Find the correct mobile app and connection instructions. Find Recorded Video Playback, search and recording troubleshooting. Export Video to USB Save recorded footage for evidence or review. Hard Drive / Recording Problems Storage, recording schedule and disk-status help.

Choose Your Equipment

Product-Line Support Centers

Select the correct equipment family before following detailed setup or troubleshooting instructions.

Current IP / PoE Product Line

SureVision Support

Setup help, visual troubleshooting guides, manuals, software, videos and technical specifications for SureVision NVRs and IP security cameras.

Setup & Troubleshooting Manuals & Guides Software Videos Spec Sheets

Step-by-Step Visual Help

SureVision Visual Setup & Troubleshooting Guides

Follow illustrated SureVision walkthroughs showing the actual screen and menu sequence for common setup and troubleshooting tasks.

Camera Offline / No Link Diagnose an offline SureVision camera. View Cameras on Your Phone SureVision remote-viewing help. Find Recorded Video Search and play recorded footage. Export Video to USB Save recorded footage to USB. 24/7 Recording Setup Configure continuous recording. Motion Detection Configure motion detection settings. Human & Vehicle Detection Set up SureVision smart detection. Hard Drive Status Check disk and recording status. Password Reset SureVision password recovery help. Add an IP Camera Add and configure a SureVision camera. No Picture on Monitor Diagnose recorder display problems. Change Camera Password Update a SureVision camera password.

View All SureVision Visual Guides →

Legacy IP / NVR Product Line

Blue Line Support

Manuals, DMSS setup, SmartPSS software, networking, troubleshooting and specifications for Blue Line systems.

Blue Line Support Manuals & Guides Software Videos Spec Sheets

Legacy HD-Over-Coax / DVR Product Line

Black Line Support

DVR manuals, coax camera troubleshooting, BNC wiring, DMSS, SmartPSS and technical specifications for Black Line systems.

Black Line Support Manuals & Guides Software Videos Spec Sheets

Quick Downloads

Popular Support Downloads

SureVision Software Guard Station & SVTools Blue / Black Software SmartPSS & Configuration Tools SureVision Manuals Manuals & Setup PDFs Blue Line Manuals NVR Setup & Troubleshooting Black Line Manuals DVR, Coax & Wiring Guides

General Self-Service Help

Security Camera System FAQ & Troubleshooting

Browse answers covering installation, remote viewing, recording, storage, cameras, recorder problems, shipping, returns, warranty and other common questions.

Open Self-Help FAQ →

Useful Tools

Security Camera Support Tools

Hard Drive Calculator Estimate storage requirements and recording retention. TeamViewer Remote Support Remote computer access while working with a technician. New System Setup Guide Complete first-install checklist before mounting cameras.

When Should I Contact Technical Support?

Contact support when the self-service resources do not resolve the problem or when the issue involves equipment failure, password recovery, firmware, networking or unclear compatibility.

✓ Recorder will not power on
✓ Multiple cameras unexpectedly fail
✓ Hard drive shows abnormal status
✓ Password recovery cannot be completed
✓ Exact firmware or hardware revision must be confirmed
✓ System remains offline after network troubleshooting
✓ Equipment may require warranty service

Before Contacting Support, Have This Ready

✓ Recorder model number
✓ Camera model number when applicable
✓ Order number if available
✓ Exact error message
✓ Whether the issue occurs locally, remotely or both
✓ What troubleshooting has already been completed
✓ Any recent password, router, network or power changes

CCTV Security Pros Technical Support

Still Need Help?

Our support team can help with system setup, troubleshooting, remote viewing, software, configuration and equipment questions.

Call 888-653-2288 Email Technical Support Submit Support Request

Technical Support Hours:
Monday–Friday • 10:00 AM–6:00 PM Eastern