Black Line • HD Over Coax / DVR Support

Black Line DVR & Security Camera Support Center

Get help with CCTV Security Pros Black Line DVRs and HD-over-coax security cameras, including setup, recording, password reset, DMSS mobile viewing, SmartPSS software, coax troubleshooting, BNC wiring and technical specifications.

Is This the Correct Support Center? Use this page for Black Line DVR systems and HD-over-coax cameras connected with BNC/coax cabling. If you have a Blue Line NVR/IP system or a SureVision system, use the correct support section above.
Fastest Way to Get Help

What Do You Need?

Common Problems

Black Line Quick Troubleshooting

Camera Has No Video / No Picture Test the camera, power supply, coax cable and DVR channel separately. Forgot or Need to Reset a DVR Password Follow the Black Line password-reset procedure rather than repeatedly guessing passwords. Invalid Camera Format / Third-Party Camera Check DVR channel type and supported camera signal format. View Cameras on a Phone Set up supported Black Line systems in the DMSS mobile app using P2P. Find or Export Recorded Video Use playback and USB-backup instructions to locate and save recorded footage. DVR Rebooting, Beeping or Not Powering Correctly Troubleshoot recorder power, hard-drive and system problems.
Black Line-Specific Support

Coax, BNC & Camera Wiring Help

Black Line systems use HD-over-coax camera connections. The support library includes help for premade camera cables, RG59 Siamese wiring, BNC connectors, baluns and external microphones.

Open Black Line Wiring Guides
Before Troubleshooting

Black Line System Check

✓ Confirm the DVR is powered on and displaying locally
✓ Confirm the monitor is set to the correct HDMI or VGA input
✓ Check that the DVR mouse and menus are operating normally
✓ Verify camera power before replacing coax cable
✓ Test a problem camera on a known-good DVR channel when possible
✓ Test a known-good camera on the problem cable when possible
✓ Verify DVR date and time before searching recordings
✓ Check hard-drive status when recorded video is missing
✓ Confirm the DVR network port is connected before troubleshooting remote viewing
Complete Black Line Library

Manuals, Software, Videos & Specifications

Black Line Manuals & Troubleshooting Library

DVR manuals, recording setup, passwords, DMSS, playback, USB backup, camera-format troubleshooting, coax wiring, BNC installation, networking and legacy support.

Open Black Line Guides

Black Line Computer Software

Download SmartPSS Lite and supported software for remote computer viewing and system management.

Open Software Center

Black Line Technical Specifications

Locate technical specifications for Black Line DVRs, HD-over-coax cameras and accessories.

Open Black Line Spec Sheets

Black Line Video Guides

Watch setup and troubleshooting demonstrations for Black Line and related legacy CCTV Security Pros systems.

Watch Black Line Videos
Older Equipment

Legacy Black Line Systems

Older Black Line DVRs may use different menu layouts, networking methods or software. Always match instructions to the exact DVR model, especially before changing channel types or installing firmware.

Remote Technician Assistance

Already Working With Technical Support?

If a CCTV Security Pros technician asks to remotely connect to your computer, use the TeamViewer Remote Support page.

Open TeamViewer Remote Support
CCTV Security Pros Technical Support

Still Need Black Line Help?

If the Black Line manuals and troubleshooting guides do not resolve the problem, return to the main Technical Support Center for self-help, remote assistance and live support options.

Main Technical Support Center Call 888-653-2288

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