CCTV Security Pros • Official Product Support
Security Camera Technical Support & Self-Service Help
Get to the correct setup guide, troubleshooting answer, owner's manual, video walkthrough, software download, spec sheet or support resource for your CCTV Security Pros security camera system.
Start by identifying your equipment line, then choose the type of help you need.
Fastest Route to an Answer
Start Here
Most support questions can be resolved quickly by following these three steps.
1. Identify Your Equipment Find the model number on the recorder or camera label. This determines which manuals, software and instructions apply to your equipment.
2. Choose Your Product Line Select SureVision, Blue Line or Black Line below so you receive instructions that match your system.
3. Use Self-Service Help First Use the step-by-step guides, manuals, videos and troubleshooting answers. If the problem remains, contact technical support with your model number and the steps you already tried.
Step 1
Select Your Equipment Line
Using the correct product support section ensures that menus, software, instructions and downloads match your system.
Current Main Product Line
SureVision Support
Support for current SureVision IP security cameras, PoE NVR recorders, security camera systems, SV Max mobile access, recording, playback, motion detection and system configuration.
Step-by-Step Troubleshooting
Visual walkthroughs for passwords, offline cameras, phone viewing, playback, USB backup, recording, motion detection, hard drives and monitor problems.
Open SureVision Help
Manuals & Downloadable Guides
Owner's manuals, quick-start guides, camera setup documents, wiring instructions, networking help, firmware information and downloadable PDFs.
Manuals & Downloads
SureVision Video Guides
Watch step-by-step SureVision videos for setup, system operation, playback, remote access and common configuration tasks.
Watch SureVision Videos
Camera & NVR Spec Sheets
Download technical datasheets and specifications for SureVision cameras, NVRs, PTZ cameras, mounts and accessories.
Find Spec Sheets
Legacy IP Equipment
Blue Line Support
Manuals, software, downloads, specifications and video guides for legacy Blue Line IP security cameras and NVR systems.
Open Blue Line Support
Legacy HD Over Coax Equipment
Black Line Support
Manuals, software, setup documents, specifications and video support for legacy Black Line HD-over-coax cameras and DVR systems.
Open Black Line Support
Step 2
What Do You Need Help With?
For general security camera questions across multiple product lines, use our complete self-service knowledge base.
New System Setup & Cabling
Installation, cables, monitors and first-time setup.
Phone App & Remote Viewing
Mobile apps, remote access, network connections and viewing away from the property.
Recording, Playback & Video Backup
Recording schedules, playback, storage and exporting footage.
Passwords & Account Access
Password resets, login problems and account lockouts.
Camera Offline, No Picture & Troubleshooting
Camera connection problems, video problems, hard drives and common system issues.
Search All Self-Service Support Answers →
Step 3
Quick Support Tools
Hard Drive Storage Calculator
Estimate NVR or DVR storage requirements based on camera count, recording resolution and schedule.
Calculate Video Storage →
Submit a Technical Support Request
Send your equipment information, model number and a description of the issue so the support team has the information needed to help.
Open Support Request Form →
CCTV Security Pros Technical Video Library
Browse additional setup, installation, networking and troubleshooting videos for CCTV Security Pros equipment.
Browse Technical Videos →
TeamViewer Remote Support
Use TeamViewer only when requested by a CCTV Security Pros support technician.
TeamViewer & Tech Setup
Before Installing Firmware or Resetting Equipment
Confirm your exact recorder or camera model first. Only use firmware, software and instructions intended for that model. Before performing a factory reset, document important camera, network, recording and user settings.
Get a Faster Technical Support Answer
Have the following information ready before submitting a technical support request.
Equipment Model
Photograph or write down the model number from the recorder or camera label.
Order Information
Include your order number or purchasing organization when available.
Exact Problem
Include any error message and explain when the problem started.
Steps Already Tried
Tell support which cables, ports, settings, guides or devices you already tested.
CCTV Security Pros Technical Support
Still Need Help?
Check the self-service resources first. If the issue remains, contact technical support and have your equipment model and troubleshooting results ready.
Email Technical Support Call 888-653-2288
Monday–Friday • 10:00 a.m.–6:00 p.m. Eastern
