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NVR Support

NVR Support

Troubleshoot your Network Video Recorder

The DVR is the workhorse of your security camera system and its capabilities run deep. We highlight the most important and commonly-used features and provide you with all the resources you'll need to customize it to suit your needs. If you have additional questions, please e-mail us at support@cctvsecuritypros.com

Owner's Manual

Owner's Manual (Version 1) - Blue Interface

Document

Owner's Manual (Version 2) - Black Interface

Document

Owner's Manual (Version 3) - Black Interface

Document

Initial Setup

New Startup Wizard

Initializing IP Cameras

Document

New Password Setup/Reset Guide

Document

Changing Camera Names

Video

Password & Account Settings

How to Modify Password

Document

How to Add Users

Account Locked

Document

Password Reset with Security Questions (Select Models)

Video

Password Reset with QR Code (Select Models)

Video

Adjusting Date & Time

How to Set Date & Time

Motion Detect Setup

How to Setup Motion Detection

How to Setup Motion Detect Regions

Search & Playback Guides

How to Search and Playback Video

Digital Zoom Feature

Video

NVR Backup Guides

DVR Backup Guide

Backup from Main Menu

Video

Backup from Search Menu

Video

Backup File Player For PC

Backup Player

Download

Backup File Player User's Manual

Document

DAV-AVI Conversion Guide

Document

Backup File Player For Mac

Backup Player

Download

32 Channel NVR Configuration

How to Configure 32 Channel NVR

Document

Wifi NVR Instructions

How to Setup Wifi NVR

Document

Audio Recording Setup

How to Setup Audio Recording

Mobile Alerts

How to Setup Mobile Alerts

Document

Enabling Smart Motion Detection

Document

Activating SMD Mobile Alerts

Document

E-Mail Alert Setup

How to Setup Email Alerts

Document

NVR User's Manual

NVR User's Manual

Document

The best way to watch your cameras from anywhere without any fees - ever!

See What Our Customers Are Saying

Russell Aguilar

I’ve been a customer for over a decade and very happy with the quality and reliability. Fast delivery and most definitely top-notch commercial grade equipment. Support team is knowledgeable and patient. I would absolutely recommend this company.

Angela Smith

I can't say enough about their tech support! Tim from support was so patient and more than willing to help. We have several CCTV systems and won't buy anything else, solely due to their support! Won't find anything else like it.

Thomas Tanner

Purchased their 8 camera 4K bullet system and added 2 fisheyes. All hardwired. The equipment is super easy to hook up. Everything is literally plug and play. Picture quality is superb! The cameras show good detail and great color images even at night.

Rob McCormick

Called to inquire about a 24 camera system for our church and got exactly what we needed. The wide angle cameras helped us to cover the entire property. Installation was a breeze and everyone is always amazed by the exceptional image quality. Set it up to view on my phone within 15 minutes. Works flawlessly. Highly recommend for top quality and great support.

Tom Hampton

Bought a system from CCTV. Easy to install. After a few weeks realized I needed some extras cameras. I went back in to order more. The ones I click on and purchased were not compatible with my system. A live person from CCTV called and emailed about the problem. With their help we got the right cameras shipped. Most companies I have dealt with would have shipped the order even though it was the wrong item. I appreciate the customer service CCTV has provided. Would recommend to any and all in need of their product.

Michael Fredrick

Recently ordered your top featured system and received it within a few days. I am so impressed with how technology has improved. With my past systems, I used to receive so many false positive motion notifications. I really love the new smart motion alerts since it focuses specifically on humans and vehicles. I will say it has been a huge time saver. Well done!

Linda Arbuckle

Excellent. Spent extra time explaining how each of our needs would be met by the system they put together for us. Extremely professional and understanding when we had to call once we received our items. Highly recommend them to others.

Ian Hogg

I've been using CCTV security pros for a decade. Great company! Great customer support! Superior camera performance!

Albert Mastrando

Customer service was really good. I had a lot of questions and they were very patient and told me everything. Really good pricing too. I definitely recommend this company.

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